Americas People Operations Partner Lead

Americas People Operations Partner Lead
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The People Operations Partner Lead, Americas is part of Facebook's Global People Operations and Scaled Operations leadership team. The role leads a team of People Operations Partners in North America and Latin America, who deliver an outstanding employee experience through operational HR projects and processes and employee engagement. This role requires strong people and stakeholder management, solid organizational and analytical skills, with a focus on accuracy and attention to detail alongside an ability to constantly evolve the efficiency and effectiveness of our processes. This role will be partnering with the HR Business Partners and Directors, Employee Relations Partners, Legal, Payroll, People Services, Global Mobility, and HR Technology team, acting as a key stakeholder and influencer across HR programs, processes, systems on behalf of individual contributors.
Americas People Operations Partner Lead Responsibilities
  • Lead leadership and individual team members in developing, managing and evolving the employee process & experience through processes and programs that span across the employee lifecycle (onboarding, transfers, performance cycles, engagement surveys and offboarding)
  • Problem solve through partnerships with geographically distributed HRBPs, Employee Relations specialists, and specialty HR Operations teams (recruiting, compensation, finance, benefits, immigration, payroll, mobility, HRIS)
  • Focus on strengths, career development and stretch opportunities for the team
  • Coach and lead the team in supporting reorganizations and other large-scale employee changes
  • Develop, drive and influence the strong cross-functional relationships locally and globally
  • Advocate for the employee across these teams to make their experience seamless
  • Partner with key stakeholders on enhancement of the employee experience throughout the employee lifecycle (see above)
  • Provide support and leadership in issue and escalation resolution
  • Improve processes and drive requirements for additional improvements to eliminate manual processes
  • Handle sensitive employee relations issues and/or sensitive data issues requiring discretion partnering with legal, investigations, and security
Minimum Qualifications
  • 10+ years of experience in either HR or another domain operations role
  • 10+ years of people management experience
  • Experience collaborating across the organization
  • Experience utilizing company policies and practices to determine appropriate action
  • Experience working with confidential information
  • Analytical, problem solving and troubleshooting experience
  • Project management experience and leading cross-functional teams to make an impact and deliver work on time
  • Experience working both independently and in a team environment
  • Experience with customer service, communication and cross group collaboration
  • Experience influencing, communicating, and presenting at all levels of the organization
  • Experience dealing with ambiguity
  • Experience working on more than one project and priority at a time
Preferred Qualifications
  • HR experience and/or Shared Services and HR Operations
  • Bachelor's degree in any related field
  • Experience with data analysis
  • Experience working with or in support of diverse communities
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to
(Colorado only*) Minimum salary of $221,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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